Refund policy

Last updated: October 6, 2026

At Rush DMA, we guarantee that all of our products are thoroughly inspected and shipped 100% new and in perfect working condition. Due to the highly specialized and delicate nature of DMA hardware components, we apply the following strict conditions to warranties and returns.

No Refund Policy
We do not offer monetary refunds under any circumstances once the package has been fully delivered. This policy exists because we supply high-quality hardware that requires proper, professional technical handling. We are not responsible for lack of installation knowledge, buyer's remorse, or incorrect handling by the user or by third parties.

Warranty Terms and Validity
Our warranty covers factory failures or defects inherent to the device, provided that the following requirements are strictly met:

Authorized installation: The warranty remains valid only if the installation and configuration of the product is performed directly by our technical support team. Any handling or interference by third parties automatically voids all warranty coverage.

Real-time video evidence: To report and process any claim or technical failure, the customer must provide a real-time video recording clearly showing the failure or issue the device is experiencing.

Warranty Exclusions
The warranty will be completely void in the following cases:

Damage caused by incorrect installation or handling by the buyer or by anyone outside our team.
Physical damage, unauthorized firmware modification, power surges, or misuse of the product.
Absence of the real-time proof video required to verify the issue.

Warranty Claims
If you meet all of the conditions above and need to use your warranty for support or a replacement due to a factory defect, please contact us immediately at our official email: contacto@rushdma.store